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Terms & Conditions

Welcome to ULA-LA-BEAUTY online store. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ‘ULA-LA-BEAUTY’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term `ULA-LA-BEAUTY’ or 'ULA LA BEAUTY' or 'ULB' or 'our' or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.



PRODUCT INFORMATION:

 Please note that the descriptions, photographs, prices, ingredients listings and other product information are correct when they are put onto the site. We ensure that the site is kept as up to date as possible. However, customers should be aware that slight variations may occur in size and packaging design. Lists of ingredients are provided by the manufacturers or brand holders and we cannot accept responsibility for inaccuracies. We do not arrange testing of products to verify product claims or ingredients included or omitted.



PRICES:

 All prices shown on the site are stated in pounds sterling and are exclusive of delivery charges. ULA LA BEAUTY reserves the right to change prices without prior notice. We reserve the right to refuse any order. We also retain the right to rescind the contract if an error or omission is found after the order has been accepted and/or payment has been received.



ORDERING FROM ULA LA BEAUTY:

 When you place an order, an email is automatically generated to acknowledge receipt of your order and to provide you with the details. If we are unable to fulfil your order following this acknowledgement, we will contact you via email or telephone to advise you. Reasons for not accepting your order include where we suspect there has been fraudulent activity or a violation of our terms and conditions and where a particular product is out of stock.

If you need to contact us regarding your order, please email us at contact@ulalabeauty.com quoting your account name and order number.

Lily Lolo is only available to UK customers. If you reside outside of the UK and order Lily Lolo items will be cancelled and refunded from your order prior to dispatch. Thank you for your co-operation.

WE REGRET THAT WE ARE CURRENTLY UNABLE TO SHIP FOLLOWING PRODUCTS OUTSIDE OF THE UK:

  • nail polishes/nail varnishes and other flammable liquids
  • gases that are compressed, liquefied or dissolved under pressure 



PAYMENT:

 As a main payment method we accept PayPal, which allows you to make payment with your balance but also with your credit and debit card.

All payments made to ULA LA BEAUTY should be made in £ (GBP) only. The currency conversion is displayed for your information purposes only.

We do not accept other payment methods than PayPal.



DELIVERY SCHEDULE:

 We aim to process all orders within 24-48 hours and despatch them within one working day (excluding Public Holidays). Please allow 3-5 working days for item to be delivered within the UK, 5-10 days within Europe and 7-14 days for ROW (Rest of World). Overseas orders may be delayed due to local custom processing.



RETURNS:

 Your items should reach you in perfect condition but if your package does arrive damaged, you should notify us within three days of receiving your order. Goods must be returned to us unopened and in their original packaging upon receipt of which you will then be entitled to a full refund or replacement. Goods must be returned within seven days of receipt.

In the case of an incorrect order being received, you should notify us by email within two days of receipt before sending the items back to us unopened and in their original packaging. Goods must be returned within 14 days of receipt.

In the unlikely event that the above circumstances arise, we will refund postage.

If you change your mind about the goods you have purchased, you must inform us as soon as possible. We will require written confirmation. Under your statutory rights you have seven days in which to then send the items back to us. We will not be held responsible for return postage in this instance.

Please note that, except in the case of faulty goods, postage costs will not be refunded and where the customer took advantage of a free postage offer, the standard postage charge shall still be deducted from any refund.

In all circumstances please ensure that a copy of your packing note is included so that we may identify the return. We ask that you return your goods by recorded delivery, keeping your recorded delivery receipt as proof of postage, as we cannot be held responsible for returned items that do not reach our premises.



PERSONAL INFORMATION:

 By submitting your details on the site when you register as a customer, you undertake to provide personal information which is wholly accurate and up to date. Your details are accessible to you on the ‘My Account’ page and can be updated at any time. It is your responsibility to maintain the confidentiality of your account and password and to take all  reasonable care to avoid unauthorised access. If you have reason to believe that your password is no longer safe and your account is in danger of being used illegally by a third party, you should contact us immediately.

See our privacy policy for more detailed information on how we store your personal information.



INTELECTUAL PROPERTY:

 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to give further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without ULA LA BEAUTY's prior written consent.

COMPLAINTS:

 We hope you are happy with our service, but if you have any complaints please feel free to contact us.

contact@ulalabeauty.com

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

 


 

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